Shipping & Returns

If the products are significantly damaged or defective, please contact us(support@nayelbasket.com or call +91 9997659771) within 7 days from the date that you received the product. Please refer below for Return and Exchange Guide Lines. 

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7 day Return policy for massage chairs and foot massagers only:
The 7 days time frame for acceptance of returning massage chair and foot massagers starts from the delivery date of product. No return of merchandise after this 7 day time window. Returned chair will be subject to 15% re-stocking fee, and you will be responsible for both, the original delivery and the returning shipping charges; Returned chair, which is not in original condition including all parts, will be reshipped back to you and are subject to an additional 15% handling charge.

 

Order Cancellation Policy:

We will refund your order less the 3.5% credit card processing fee if you cancel before it is shipped from our warehouse, cancellation will not possible once the order is shipped. Once you receive the order, you can choose to return it. A 15% restock fee will apply if an order is returned or cancelled after it has been shipped.

 

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FAQs
 

What if I realize that the product has problems after 7 days of receiving the product?
You have to contact to Us, We will tell you who will provide any service, warranty and support.

Are defective or damaged products exchangeable with other models or products?
We can exchange a defective or damaged product with the same model. Products that are discontinued by the manufacturer are manufactured recall-products must be returned to manufacturer.

Who is going to pay for the return shipping fee of the defective, damaged or insufficient products?
After Nayel Basket verifies that the returned product is significantly defective, damaged or insufficient, we will pay you the shipping fee of the return products. NayelBasket.com will pay for the shipping cost of the return and reship products to the customers.

Attention: We only agree to pay for ground shipping or regular mail service. Customers will be responsible for paying the extra cost of choosing any kind of express mail service. NayelBasket.com reserves the right to adjust the shipping fee.

What if the replacement product still has problems?
All the replacements are carefully verified and tested by us before they are shipped out. If problems still occur, please contact Us, We will tell you who will provide any service, warranty and support.

 

Is COD shipment acceptable?
COD shipments will not be accepted. We are not responsible for lost or stolen packages. We recommend using a courier that can track your package with a tracking number, as well as buying insurance for your return shipment.

What is Nayel Basket's return address?
After obtaining the RMA#, the return address will be provided.

If you have further questions, please call: +91 9997659771.
Office hours: Monday to Friday; 10:00 am to 6:00pm (EST)

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Return policy for return and defective products:

 

Only those products are eligible to return those have Value more then Rs. 1,000

Do I need to pay the shipping fee for the returned products?
Yes, you need to pay the shipping fee for return or defective products and exchange products.

Are unopened and non-defective products refundable?
Yes, if the purchased products are unopened and unused, customers can request to return the products within 7 days of the date that they received them and get (a) a refund or, (b) store credits.

(a) Refund. A 15% restocking fee will apply to all refunded items which are non-defective and unopened; if the item being refunded had qualified for free shipping, a shipping fee will be deducted. The remaining credit after the deduction will be stored back to the customer's credit card account (or mailed by check).

(b) Store credit. If the item being refunded had qualified for free shipping, a shipping fee will be deducted. The remaining credit after the deduction will be stored in your NayelBasket.com shopping cart account. This credit will be available and usable when you shop at NayelBasket.com next time. (But this amount of credit is only usable once. For example, if your store credit is ₹5000 and you spend ₹4800 on a purchase at NayelBasket.com, no change will be given back to you, which means you spent ₹5000 on your shopping).

Attention: Please contact us (support@NayelBasket.com or call +91 9997659771) within 7 days from the date you received the products. All authorized return items will receive a return authorization merchandise number (RMA). You must return products in their original condition and packaging within 10 days of the RMA# being issued. (The RMA number must be marked clearly outside the package).

Policy of "Money Back Guranteed":

Any product with "Money Back Guaranteed" stated on it is in turn not associated with TheMassageChair.com. The product's company is responsible for all guaranteed.

Policy of "Warranty Disclaimer":

Warranty Disclaimer: NayelBasket.com expressly disclaims all expressed or implied warranties, including any implied warranty of merchantability or of fitness for a particular purpose. NayelBasket.com shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the merchandise sold. All products are sold "AS IS".