Refund & Returns Policy
At Nayel Basket, we strive to deliver high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
General Return Policy
We do not offer returns or exchanges on most products unless:
- The item is defective, damaged, or wrongly delivered.
You must notify us within 48 hours of delivery with unboxing video and images as proof.
Resin Art Products – No Return / No Exchange
All Resin Art products are custom-made and crafted uniquely for you.
Hence, returns and exchanges are strictly not accepted for these items unless they arrive damaged or defective.
❗ Please double-check all customizations and order details before placing your Resin Art order.
How to Report a Damaged or Defective Item
To request a return for a damaged or incorrect item (non-resin), please email us at nayelbasket@gmail.com within 48 hours of receiving your order with:
- Order ID
- Clear photos/videos showing the issue
- Unboxing video (mandatory for damage claims)
Refund Process
If your return is approved:
- A full or partial refund will be processed to your original payment method within 5–7 business days.
- In some cases, we may offer a replacement product instead of a refund, based on stock availability.
Return Shipping
- For eligible returns, we will arrange reverse pickup where possible.
- If reverse pickup is unavailable in your location, you may be asked to self-ship the item. Return shipping charges may apply unless the error was on our part.
❓ Need Help?
We’re here to assist!
Email us at: nayelbasket@gmail.com